A Shopper's Guide to Global Shopping internationally for perfumes can be tricky, especially when it comes to returns.
This guide helps you navigate the perfume return policies in various regions so you know your rights and can return items with ease.
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Ensures you know how long you have to initiate a return,
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Important because it specifies the state in which the item must be returned—whether unopened, lightly used, or sealed
Typically required to process returns and prevent fraud.
Clarifies whether you'll receive cash, store credit, or an exchange, helping manage expectations.
Products that cannot be returned once purchased
Specifies whether returns
can be made in-store
or online
Affects the overall cost and convenience of returning an item.
It is possible to return most items to Amazon.co.uk and its sellers, within 30 days of receiving the order.
Amazon.co.uk follows general return policies for most items, but some have different policies or requirements.
Returns are allowed on most products purchased from Amazon, but the item must be returned in the same condition as when it was received.
Returning new items must be undamaged and unused. Used items must not have further signs of use or damage.
Returning an item bought from Amazon UK would be processed through their website so the proof of purchase would be the items in your account, that you bought and would be shown by going to "Your Orders" and then selecting the item that you want to return.
Refunds for products sent by Amazon will be processed within 14 days, with confirmation sent via email.
At times, it could take more time.
Once the refund is processed, it should appear in your bank account or credit card statement within 7 business days.
Occasionally, obtaining a refund doesn't require returning your item.
You'll be informed through the returns centre, or directly by a customer services assistant.
Perfumes, under the Beauty and Health category, are non-returnable due to being a personal care product.
Nevertheless, Amazon UK will refund or replace any product delivered if it is damaged, defective, or different from what was ordered.
If your location and the item are eligible, different return locations and types will be available depending on your area.
One example would be a return to an Amazon Hub Counter near your address.
If the item is eligible for a return and it was sold or dispatched by Amazon, then the return shipping costs will be refunded.
Amazon UK does not have a customer service contact number but, you may contact them through their website by clicking the Customer Service option on the upper navigation bar, and select your specific concern from the options.
Amazon UK Customer Service PageWithin 35 days of receiving your order, you can return any unwanted item to a Boots store for a refund or free replacement.
Returns are allowed on most products purchased from Amazon, but the item must be returned in the same condition as when it was received.
Returning new items must be undamaged and unused. Used items must not have further signs of use or damage.
Returning an item bought from Amazon UK would be processed through their website so the proof of purchase would be the items in your account.
That you bought and would be shown by going to "Your Orders" and then selecting the item that you want to return.
Should you request a refund, a credit will be applied to the account which was used to pay for your order.
It may take up to 14 days for the refund to reflect on your account, inclusive of orders that utilised points from your Boots Advantage Card.
For transactions made through PayPal, it may take up to 30 days for the refund to be processed.
Refunds and exchanges are not available for medicine, food, personalized gifts, or cosmetics that have been opened unless they're defective.
There are different ways to return an item: You may go to your local store and fill out a Boots return form for a refund or replacement.
You may also return by post for free by completing the Boots return form and ship it with the item that you want to return.
The Royal Mail returns label can be created by: visitingwww.royalmail.com/track-my-return/create/2239
If you have heavy or bulky items to ship, you may contact Boots Customer Care on their website for proper assistance.
You can return an item for free by sending it to the post office.
Once you have completed the Boots return form and created a returns label with Royal Mail through the link provided on Boots UK website,
Send the package to the post office.
Keep the proof of postage and the receipt.
You may contact them on boots.com/contact-us
Page on their website through their chat support.
If you have any concerns specifically about your account, orders and deliveries,
Boots Advantage Card concerns, you may fill out a short form to email them,
Call them at 0345 609 0055.
The Miller Harris UK returns policy allows a full refund or exchange within 28 days of receipt as long as it is unused and in its original packaging.
Miller Harris UK is unable to process returns for any product if the cellophane wrap has been removed, as the product will be unsuitable for resale to another customer.
Refunds or exchanges for samples and sale items are not permitted unless the item is damaged or defective.
Upon returning an item, please include a duplicate of the delivery note or invoice.
This document should clearly show your name, contact information, and order number.
When the warehouse verify the receipt of your returned items, they can proceed with the processing of your refund or exchange. You may reach out to customerservices@millerharris.com for more details about your refund.
Nonreturnable items are those products that has been used, unless the items are defective or damaged.
If the item is new, without any issues and the cellophane covering has been removed, it is not eligible for return or exchange as it cannot be sold to another customer anymore.
You can send the items that you want to return on this address:
Miller Harris Consumer Returns, BDM Logistics Management, Armada Point
16 Armada Way,
Beckton,
London
E6 7AB
You are accountable for the cost associated with its return, and they will not take any responsibility for the order until it reaches their warehouse.
They advise to return packages through a service that is insured and can be tracked.
If you have any concerns, you may reach out to their customer service online chat on their website:
Telephone number:
+44 (0)203 916 5292
Email: customerservices@millerharris.com
Should you find yourself wanting to return an item or cancel your purchase, you're entitled to a refund within a 30-day period as long as the item remains unopened and in a condition suitable for resale.
Creed UK does not offer any exchange.
However, you are entitled to return the item in its original condition as it was presented to you, including any remaining hygiene and protective seals.
You may contact their customer service team for specific information or documents needed in able to return an item that you bought through their website.
Upon receipt of the returned item, should it satisfy the retailer's criteria for resale, a refund will be issued. Additionally, any promotional gifts or complimentary samples received with the order must be returned to facilitate a complete refund.
Items acquired in-store or through an authorized retailer must be returned to the location of purchase for the purpose of receiving a refund or initiating an exchange.
Refunds will be processed to the same credit card utilized for the initial purchase.
It is important to note that only items acquired via the Creed Fragrances UK website are eligible for return in compliance with this return policy.
Returns are not accepted for items that have been used, modified, or damaged.
Additionally, returns of products that have been incorrectly personalized due to errors made by the customer in response to their input are also not permitted.
Furthermore, refunds cannot be provided for any items that have undergone personalization or engraving, unless it was faulty.
If you want to return a product, you may reach out to their customer service team. They will facilitate the collection process on your behalf.
It is important to note that returns are exclusively accepted through this method, as they are unable to ensure the safety of the bottles when entrusted to any third-party carriers.
If you have purchased an item in-store or through an authorized stockist, you should return the item to the location of purchase for either a refund or an exchange.
Creed UK shall bear the costs associated with the return of products under the following conditions:
- Should the products be found to be defective or inaccurately described.
- In the event that the order is terminated upon receipt of information regarding an upcoming modification to the product or terms, upon discovery of an error in pricing or description, or in the case of a delay in delivery due to factors beyond their control
- If you have a legal entitlement to cancel the order as a consequence of their misconduct.
- In all other instances, you will be responsible for the costs incurred in the return process. They shall refund you for the purchase price of the products, excluding any additional costs associated with premium delivery services, by the payment method you initially used for purchase.
You can contact their customer service team via
Phone:
+44 330 053 2398,
Email: customerservices@creedfragrances.co.uk
Chat their team on their website.
Should you find yourself dissatisfied with your purchase, please be assured that you are entitled to a return of the item for free.
Provided it is returned within a period of 30 days.
Should the items received be found to be damaged, defective, or not in accordance with your original order.
It is imperative that you promptly notify them through web messaging.
Please ensure that you retain the packaging box, along with all associated packing materials, including the packing note, for the purpose of inspection.
If you want to return an item due to being faulty, you may contact them via chat on their website and make sure to present the order number, with all items received, with the complete packaging, for inspection.
Allow a period of 14 working days from the date your order is returned for the processing of your refund.
Orders that include a valid receipt may be returned for a refund within a maximum of 30 days following the date of purchase.
Please be advised that the refund will be processed to the payment method initially utilized for the transaction.
You may contact their customer service team for more information about the items that you cannot return.
There are options to return your online order. If you wanted to return your item for free, you need to print and complete Jo Malone London's Return note and follow the instructions on:
www.yodel.co.uk/returns/jomalone for you to have your return label.
The other option would be an independent return, in which you will be responsible for the cost of shipping and send it to:
Estée Lauder Companies,
3 Kites Croft Business Park, Warsash Road,
Fareham,
PO14 4FL.
You may return your item for free using the method that you need to follow on
www.yodel.co.uk/returns/jomalone or you can make an independent return and ship it to
Estée Lauder Companies,
3 Kites Croft Business Park, Warsash Road,
Fareham,
PO14 4FL.
You will shoulder any cost if you will proceed with this return.
You may reach out to them via chat on their website,
Contact them on:
WhatsApp
+44 7460 630177
or call them on their number
0808 281 0229.
You are entitled to initiate a return within 30 days following the date of your order placement.
Should you be a member of the Olfactive Society, this period is extended to 90 days.
Returns will be accepted only for products that are accompanied by the original gift receipt.
Should a gift set or a pick & mix set be returned, it must be returned in its entirety, including all accessories and packaging.
They will not process returns for incomplete sets for the purpose of exchange or refund.
In the event that your return does not adhere to their terms and conditions, Penhaligon's will be unable to provide refund for the product's cost.
If you decide to initiate a return, you need to include your order reference number to the label of your returned item.
This reference number is typically located within your email confirmation.
If you cannot locate the email confirmation pertaining to your order, you may reach out to their customer service team via their website, submitting a request for assistance.
A proof of purchase is always required when making a request for refund.
For international returns, their e-commerce partner, ESW, shall provide you with a refund for the return of the item in its original price, along with any duties and taxes initially incurred on the item.
All in the currency of your original purchase and utilising the equivalent exchange rate.
For UK and Europe returns, you will be issued a refund in the original form of payment within a period of 14 days following the receipt of the returned products back to their designated facilities.
Only products that are returned with the free gift that came with the order will be accepted.
They are unable to accept automated, third-party, or bulk claims.
Items that have been changed, as well as any products that are returned dirty, damaged, worn, or unsealed, may not be eligible for a refund.
For International Returns, you may ship it to:
Penhaligon’s -
CDL Logistics Group,
Units 21-22 The IO Centre, Armstrong Road,
The Royal Arsenal,
Woolwich,
London,
SE18 6RS,
United Kingdom.
If you want to initiate a return for an item purchased from their website and reside within the European Union, you are encouraged to utilize the pre-filled and prepaid return label, conveniently located within your parcel, then send it to the nearest UPS drop off point or schedule a UPS collection for your return.
If you are from Switzerland, Iceland, Liechtenstein or Norway, you may submit a request through their website for alternative returns procedure.
If you want to return an item purchased from their website and reside in the United Kingdom, you are eligible to utilize the complimentary returns label provided within your parcel and drop off your package to the local DPD pickup location of your choice.
For returns in the UK, you are eligible to use their complimentary returns label provided in your parcel.
For returns from europe, only from the areas that they deliver to are returns that are free of charge.
For international returns, the cost of returning the items to your local carrier will be your responsibility.
Depending on your local carrier and the country you are returning from, the fee may change.
For UK and Europe, you may chat their customer service team on their website.
You may also call them on these numbers:
For UK:
0800 011 9877
For elsewhere:
+44(0)800 011 9877
You may also reach out to them by submiting a request on their website by completing a form then they will contact you via email.
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Most of the time, if you return new or gently used items within 30 days of purchase, you'll receive a complete refund to the original payment method.
Returns accepted between 31–60 days of the original purchase date may be refunded as online credit or, if returned in-store, as store credit.
Items must be returned in a lightly worn or new condition.
Sephora keeps an eye out for exploitation of return policies and has the authority to restrict returns and exchanges at any time.
At Sephora's discretion, all returns are subject to verification and approval.
To process any return requests, you will need to provide proof of purchase for the item you ordered.
If you made a return via mail within 30 days of purchase, then you will be refunded on your original payment method that you used for your Sephora.com order.
(Credit or debit card, Paypal, Klarna or Afterpay) If you purchased using a Sephora gift card or online credit, then you will be refunded an online credit that you may use to purchase on Sephora.com but not allowed to be used on their physical stores.
For returns made within 31 to 60 days, you will be refunded an online credit that you can use on the website but not in-store.
For returns in store within 30 days, if you used your card, then you will be refunded to your original payment method that you used.
For Klarna or Afterpay transactions, you will be refunded to your credit or debit card of choice.
If you used Paypal or Sephora gift card, then you will be refunded a Sephora gift card.
Lastly, If you used Sephora online store credit, then you will be refunded a Sephora store credit that can be used on physical stores but not allowed using online transactions on their website.
For returns made within 31 to 60 days, you will be refunded a Sephora store credit that you can use in store but not on the website.
Returns via mail are not accepted for items bought at Sephora shops.
Buy Online Pickup in Store purchases, Same-Day Delivery orders, or Sephora items delivered through Doordash, Shipt, or Instacart.
Certain Sephora Favorites Kits, gift cards, and other personal care products are final sale and cannot be returned.
Printerless returns are not accepted for items with special shipping restrictions (hazmat items); instead, returns must be made through the USPS.
For items that you want to return that was bought through their website, you may drop off the items that you want to ship at one of the FedEx locations specified by Sephora.com, or you may request an online FedEx Mobile Return Code through Sephora.com.
You may also return an item to a Sephora physical store within 60 days from the date of transaction.
You should bring any of the following:
- Beauty Insider details, the original packing slip,
- The email confirming your Sephora.com order or shipment confirmation,
- The Sephora.com order on your mobile device.
Make sure you bring the credit or debit card that you used to make the purchase.
You can easily return purchases made on Sephora.com and Sephora products on third-party marketplaces (such as Instagram, Google, YouTube, and Facebook)
for free, with no additional shipping or handling costs to any Sephora location for quick processing, or by mail if you use their pre-paid return shipping label.
You may reach out to Sephora US customer service via chat on their website, or
call them at 1-877-SEPHORA
(1-877-737-4672).
Their customer service team are available from:
5AM to 9PM PT every Monday to Friday.
6AM to 9PM PT every Saturday and Sunday.
Items returned with their original receipt within 60 days after the initial purchase will be completely reimbursed using the original payment method.
If not, an in-store credit will be issued in lieu of the refund.
If find yourself dissatisfied with a product, you are entitled to return it either by mail or in-store, with the option to receive a full refund or an exchange.
However, all original components should be included with the returned item.
For the purpose of doing an in-store return or exchange, both the confirmation email for your order and the physical card associated with it are required.
To make an in-store return or exchange, you'll need your physical card and the email you received with your order confirmation.
Your refund will be issued as an in-store credit equal to the lowest price Ulta Beauty sold the product for in the 90 days prior to the return if you are unable to return the item with its receipt/proof of purchase and they are unable to confirm the original purchase price of the item.
Individuals must present a legitimate ID from the government.
If you choose to return the product within the initial 60-day period following your purchase, provided it is accompanied by the original email order confirmation, the physical credit card, and the packing slip, your refund will be processed in the method of payment initially used.
For transactions conducted through online platforms such as PayPal or AfterPay, you will be refunded to your selected credit or debit card, or it may be issued as a credit available for use in-store.
In the event that the original payment method is not specified, the refund will be processed as an in-store credit.
Products bought from third-party retailers, dealers, or resellers, as opposed to purchases made directly from Ulta Beauty, are ineligible for return, refund, or exchange.
This includes transactions conducted at Ulta Beauty outlets such as Target.
You have two options for returning products:
Either use the return mailing label found on the packing list that came with your shipment, or send the item to the
Ulta.com
Return Center at:
925 Belle Lane,
Bolingbrook,
Illinois
60490.
To prevent the expenses associated with return shipping and expedite the refund process, it is advisable to return items to any of the Ulta Beauty stores.
Nonetheless, should you opt for mailing your return to Ulta Beauty, you will shoulder the costs associated with the return shipping.
You may contact Ulta Beauty guest services through the following methods:
Chat their representative on their website.
Call them at 1-866-983-8582
from 7AM to 11PM CT.
You may also text them at
309-650-8582.
Or Email them Through their website by filling out a form.
Macy's is extending its return acceptance period for the holiday season. With purchases made beginning on October 7, 2024,
returns of the majority of items bought at Macy's or macys.com
will be accepted until January 31, 2025.
If you are not completely satisfied with the item, Macy's will accept most returns by mail or in-store within 30 days of purchase.
Miller Harris UK is unable to process returns for any product if the cellophane wrap has been removed, as the product will be unsuitable for resale to another customer.
Refunds or exchanges for samples and sale items are not permitted unless the item is damaged or defective.
If you want to initiate a return in-store, make sure to bring the original receipt with you.
They can look up your information for you if you don't have a receipt by using the credit card you used to make the transaction, your packing slip, return label, order or shipment confirmation email, or registry number.
You will receive a refund in the original payment method that you used if you can provide your original receipt, the credit card you used to make the purchase, your packing slip, or your return label.
If you have a gift receipt, a return label or a bridal registry number, you will get a store credit refund.
You can still be eligible for store credit for the item's lowest selling price within the previous 180 days even if you don't have proof of purchase.
No information about non-returnable items was posted in their website.
You can send the items that you want to return on this address:
Miller Harris Consumer Returns, BDM Logistics Management, Armada Point
16 Armada Way,
Beckton,
London
E6 7AB
Effective August 2, 2023, Star Reward members are entitled to free return shipping.
For non-members, a return shipping fee of $9.99, inclusive of applicable taxes, will be deducted from the refund amount.
It is important to note that certain items are excluded from the complimentary return policy, including Gift Cards, food items, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise, and area rugs.
Additionally, the complimentary return policy does not extend to orders placed internationally.
There is no specific return window stated on the Nordstrom USA site.
The majority of items are returnable, even if they've been worn or have missing tags.
Nonetheless, the item's condition is taken into account.
They can find your item more quickly if they have your order number or receipt.
They should be able to locate your purchase if you don't have a receipt, but they might need some details from you in order to further support your request.
If no record of sale is available and they opt to issue a refund, your personal identification will be requested to complete the return and the return is provided at current price on a Nordstrom Gift Card.
A refund on your credit card will be processed if you return an item to a Nordstrom store.
In 3 to 5 business days, you might receive your refund, depending on your bank.
They typically receive returns from customers via US mail within 8 to 12 business days.
Your refund will be processed as soon as they get the item. It could appear on your credit card in 3 to 5 business days, depending on your financial institution.
A gift card with the credited value will be given to you if you are returning a gift. You will receive a digital gift card with the credited amount via email if you purchased using a gift card.
You will receive a new Nordstrom Note in the amount of the Nordstrom Note redeemed if you paid with a Nordstrom Note.
Items bought at Nordstrom or Nordstrom.com, including fine jewelry, designer labels, and Nordstrom Marketplace products, cannot be returned to Nordstrom Rack locations.
Boutique returns have to be handled by the original retailer from where they were bought.
You can send the items back by mail using the pre-paid mailing label you print at home from the email they will send you, if you would want to start a return.
If you don't have a printer, you can get a mailing label printed for you at any eligible FedEx or USPS outlet by presenting your QR code.
Return labels are no longer sent with orders if you live in the USA, but you can still make your own in-store return or print a pre-paid label. You can also acquire a QR code that you can use at select FedEx or USPS facilities.
Free returns and goods exchanges are not available for orders shipped outside of the country; return shipping and handling costs will be deducted from your refund.
Shipping costs paid in full are not refundable.
You may reach out to their customer service team through chat on their website,
or call them on these numbers:
USA customer service team
1 888 282 6060
International supporter
1 319 846 4140 for international.
Make your fragrance returns simple and stress-free with our ready-to-use email templates.
Whether you received the wrong item, a damaged product, or just aren’t satisfied with the scent, these templates are designed to help you communicate clearly with retailers.
Dear [Retailer's Customer Service Team],
I hope this message finds you well. I am writing to request a return for my recent order #[Order Number] placed on [Order Date].
Unfortunately, I have decided to return the item due to [brief reason, e.g., "it not meeting my expectations" or "allergic reactions"].
Details of the Product:
Product Name: [Product Name]
Order Number: [Order Number]
Purchase Date: [Order Date]
Please let me know the return process and any specific instructions I should follow.Thank you for your assistance.
Best regards,
[Your Name]
[Your Email Address]
[Your Phone Number]
Dear [Retailer's Customer Service Team],I am writing to report an issue with my order #[Order Number] placed on [Order Date].
Upon receiving the package, I noticed that the item was damaged.
Details of the Product:
Product Name: [Product Name]
Order Number: [Order Number]
Purchase Date: [Order Date]
I have attached photos of the damaged product for your reference.
I would like to initiate a return for a replacement or refund.
Please let me know how to proceed with the return.
Thank you for your prompt attention to this matter.
Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number]
Dear [Retailer's Customer Service Team],
I hope you are doing well.
I recently received my order #[Order Number] placed on [Order Date], but unfortunately, I received the wrong item.
Details of the Incorrect Product:
Incorrect Product Name: [Incorrect Product Name]
Correct Product Name: [Correct Product Name]
Order Number: [Order Number]
Purchase Date: [Order Date]
Could you please guide me through the process of returning the incorrect item and receiving the correct one?
Thank you for your assistance.
Best,
[Your Name]
[Your Email Address]
[Your Phone Number]
Dear [Retailer's Customer Service Team],I am writing regarding my recent order #[Order Number] placed on [Order Date].
Unfortunately, the fragrance did not meet my expectations, and I would like to initiate a return.
Details of the Product:
Product Name: [Product Name]
Order Number: [Order Number]
Purchase Date: [Order Date]
Please let me know the return process and if there are any specific conditions for returning fragrances.
Thank you for your support.
Warm regards,
[Your Name]
[Your Email Address]
[Your Phone Number]
Dear [Retailer's Customer Service Team],I hope this email finds you well.
I am reaching out regarding my order #[Order Number] placed on [Order Date].
I would like to exchange the item for a different fragrance.
Details of the Product:
Original Product Name: [Original Product Name]
Order Number: [Order Number]
Purchase Date: [Order Date]
New Product Name: [Desired Product Name]
Could you please provide the steps necessary to complete this exchange?
Thank you for your assistance.Best,
[Your Name]
[Your Email Address]
[Your Phone Number]